Your Appointment

This page is designed to answer the most common questions about your appointment, and help you understand what to expect.

Frequently Asked Questions/What to Expect

Who Am I Seeing?

You will be seeing a fully qualified clinician (we have both Male and Female members within our service). You will be given your clinicians name when booking. If you have any preferences please let us know and we will accommodate you.

How Long will my Appointment be?

Most first appointments are 30 minutes long. Spine and Physiotherapy first appointments are 45 minutes, Pain are 60 minutes.
MSK follow-ups are 15 minutes. Physiotherapy, Podiatry, and Pain follow-ups are 30 minutes.

Will My Appointment Be On Time?

Our appointments normally run on time. On rare occasions your appointment may be a few minutes late due to unforeseen complications.
Please be on time for your appointment otherwise there may not be enough time to see/speak to you.

What Will Happen In My Virtual Appointment (Telephone/Video Call)

Telephone Call
Your clinician will call you to discuss your problem. They may also ask you to do some movements. A loud speaker function on your phone will help to stop you having to hold the phone to your ear as you do these movements.

Video Call
This has the added benefit of your clinician being able to see you and you them. This is particularly helpful to see how you are moving and can make following your clinicians instructions easier as they can demonstrate the movements for you. You will only need a smartphone for this with a camera and a microphone.

How Will the Clinician Know What my Problem is if they can’t See or Touch Me?

Much of the information that our clinicians use to work out what is going on with your body comes from what you tell us. They do not necessarily need to touch or see you in order to understand what is wrong, and provide treatment for you.

What will happen in My Face to Face appointment?

You will discuss your history and symptoms. Your clinician will then assess you (as part of this they may need to touch relevant areas of your body).
On some occasions it may be necessary to undress to your underwear so you can be examined. You may like to wear shorts and a t-shirt under your outer clothes.
You will then discuss treatment options and decide together what treatment is right for you.

See our COVID-19 FAQs page for more information on Face to Face appointments at this time.

How Do I Change/Cancel My Appointment?

If you need to change or cancel your appointment please either call or email us with as much notice as possible. Which number or email address you should use will depend where you are being seen, please see our Contact Us page for all contact details.

Can I say no to a form of examination or treatment?

Yes, it is your choice to consent. You are always free to say no, or to ask for more information before you make up your mind.

Can I still be seen if I have a disability or have special requirements?

Yes. Help can be provided for anyone with special needs e.g. wheelchair use, deafness, visual disability, non-English speaking etc. Please contact us before your first appointment if you think you may require additional help.

Can I get hospital transport?

Transportation can only be provided on grounds of medical need and you will need to arrange this yourself for your appointments. Click here for more information about hospital transport options in your area.

What will happen after my appointment?

This will depend on whether you are seeing a Physiotherapist or an MSK Advanced Practitioner. The What is Musculoskeletal page explains what may happen after your appointment/with your ongoing treatment.

How long will I wait for an appointment?

Our Wait Times page provides up to date waiting times for across our service as well as services we refer to.

Where Will I be Seen?

We have a number of clinic locations across Brighton, Mid-Sussex, Crawley, Horsham, and East Grinstead. Follow the links below for Maps, Parking Information, Disability Access, and Public Transport information.
We will always try to book you at the location closest to you.

Preparing for my Appointment

It is important to think about what matters to you and what you want from your treatment. This will help you and your clinician to choose a treatment that’s best for you.

For example:
If you have young children, not having time off your feet may be more important to you.
If you travel/move a lot, a treatment that can be performed anywhere may be better suited to your lifestyle.

During your appointment, AQuA (the Advanced Quality Alliance) recommends 3 questions to ask when discussing treatment choices:

1) What are my options?
2) What are the pros & cons of each option for me?
3) How do I get support to help me make a decision that is right for me?

It can be helpful to have these in mind going into your appointment. This leaflet offers more information on asking these questions.

If you are due to have an operation at this time, the CPoC have put together a leaflet of FAQs about Surgery during the COVID-19 Pandemic.