Frequently Asked Questions/What to Expect

Who Will I Be Seeing?

You will be seeing a fully qualified clinician. We have both male and female members within our service and the self-booking system will give you the option to choose. The name of the clinician will be given to you when you make a booking.

Please note, Clinicians are based in their set locations. If you choose to book and see a specific clinician in one location and you need a follow up, it’s likely your appointment will be in the same location. 

Can I Still Be Seen If I have A Disability or Have Special Requirements?

Yes. If you require any reasonable adjustments, for example an interpreter, mobility assistance, or a chaperone (an independent person who can support you), please let our team know on 0300 303 8063. If you have already confirmed arrangements with our team, you do not need to contact us again.

How Do I Change/Cancel My Appointment?

If you need to change or cancel your appointment please either call or email us with as much notice as possible. Which number or email address you should use will depend on your area, please see our Contact Us page for all contact details.

What Will Happen In My Face To Face Appointment?

You and your clinician will discuss your history and symptoms. Your clinician will then assess you (as part of this they may need to touch relevant areas of your body).

On some occasions it may be necessary to undress to your underwear so you can be examined (you may like to wear shorts and a t-shirt under your outer clothes).

You will then discuss treatment options (including the risks and benefits) and decide together what treatment is right for you. You will also receive information to help manage your condition.

Can I Say No To A Form Of Examination Or Treatment?

Yes, it is your choice to consent. You are always free to say no, or to ask for more information before you make up your mind.

How Long Will My Appointment Be?

Most first appointments are 30 minutes long. Spine and Physiotherapy/Osteopathy first appointments are 45 minutes, Pain are 60 minutes.
MSK follow-ups are 15 minutes. Physiotherapy/Osteopathy, Podiatry, and Pain follow-ups are 30 minutes.

Can I Get Hospital Transport?

Transportation can only be provided on grounds of medical need and you will need to arrange this yourself for your appointments. Click here for more information about hospital transport options in your area.

Where Will I Be Seen?

We have a number of clinic locations across Brighton, Mid-Sussex, Crawley, and Horsham. All clinic locations will be available to you on the booking system no matter where your GP is located.

Please note, Clinicians are based in their set locations. If you choose to book and see a specific clinician in one location and you need a follow up, it’s likely your appointment will be in the same location.

Follow the links below for Maps, Parking Information, Disability Access, and Public Transport information.

Will My Appointment Be On Time?

Our appointments normally run on time. On rare occasions your appointment may be a few minutes late due to unforeseen complications.
Please be on time for your appointment otherwise there may not be enough time to see/speak to you.

How Long Will I Wait For An Appointment?

Our Wait Times page provides up to date waiting times for across our service as well as services we refer to.

What Will Happen After My Appointment?

This will depend on whether you are seeing an Assessment & Rehabilitation Therapist (Physiotherapist/Osteopath) or an Advanced Practitioner. The What is Musculoskeletal page explains what may happen after your appointment/with your ongoing treatment.

For some of our clinics we will write an outcome letter.  This letter will be addressed to you as the patient and we will routinely send a copy to the GP and any other organisations involved in your care.  Your clinician will talk to you to ensure you are happy for your clinic letter to be shared in this way.

If you choose to share sensitive information with us, we will talk to you about how this is worded in your letter.  It is really important to us that you are happy with this letter.  If you have some feedback for us or any questions, please get in touch.